Gathering info. User Portraits. Surprising Insights. First Hand Experience. Listen with open mind. Problem Statements.
Narrow it down. Describe Problem. Problems trying to resolve. Most exciting things. Love to work on.
Blue sky brainstroming. All ideas are probable. Ideas to carry forward. Looks like, feels like, works like.
What you want to learn from the system?. Create models of top ideas. Use whhatever material in hand.
How did you test the solution? What did we learn from the testing? How will you change the prototype?