Harness the power of Tier 1 & 2 Concierge Tech support to improve FCR and solve performance, application, network issues and device setup and configuration.
AutomateBuddy brings the perfect combination of People, Process and Technology to help you improve your conversion rate while lowering operational cost.
Provide Tier 1 internal IT helpdesk support to users across the organization using automation tool and technologies to solve software and device issues.
Using robotic automation tools and trained service reps to streamline and reduce the turn-around time to maximize productivity, reduce OpEx and enhance process efficiency.
Implement BPA tools to automate data processing, sourcing all files formats and scanned copies from all locations, crawl CRM application to reduce human intervention.
Swiftly handel and resolve customer billing, payment issues, account level queries, up-sell and cross-sell, process claims and refund with exceptional customer service skills.
Trained & certified on client’s products, policies & procedures to provide accurate information to callers, resolve account queries and manage requests with utmost care.
Skilled and trained customer service reps to drive your customer experience and life-cycle.
Our SLA's are outcome driven and target oriented to manage the customer engagements.
Our Quality control reps ensure the interactions meets the complaince on all call session.
Human-centric automation approach to overcome transactional errors and manual interventions.
Gain greater visibility & insight to investigate and prevent threats and improve compliance.
Get access to real-time data analytics and dashboard reporting to keep track of the performance.