Cloud based customer service engagement platform with integrated web dialler.
Get rid of open source CRM solutions and accelerate your customer service and telesales conversion with fully customizable, data intelligence driven and easy to deploy solution.
CloudBound is a fully cloud based, customizable and easy to setup call centre CRM solution designed to make your customer engagement rewarding. Bundled with Web Dialler capabilities giving you the flexibility to securely manage the work from home initiatives.
Solution Components
CRM (Sales / Support)
A fully customizable CRM with process driven features and functions that helps any service or sales call centres to manage the customer engagement efficiently.
Web Dialler
Auto and Predictive web dialler that can be Implemented on-prem or cloud hosted to cut down cost of expensive IT investments and support cost.
Conversational AI
Get rid of basic IVR and switch to Conversational IVR and smartly respond to your customer queries using Natural Language Processing (NPL).
Key Features
Customization
Support to customize based on business requirement.
Call Management
Dynamic dispositions and rule-based data flow.
QA Process
Design QA Forms, Score interactions and track performance.
L2 Process
Assign cases to L2 agents for approval and escalations.
Reporting
User group level dashboard and automated reports.
Integration
Integration support for Telephony, SMS and Payment gateway.
