AutomateBuddy’s omni-channel Voice of Customer platform enables businesses to capture customer feedback across customer lifecycle journey using various technology solutions.
Designed to create dynamic surveys form, ratings and feedbacks to capture customer emotions.
Create campaign specific secured survey links sent to customer via customized email and SMS
Integrate with your internal application to Push and send surveys or generate links.
Instantly capture customer feedback and visit experience through branded kiosk / digital standees.
Conversational AI based automated survey calls to capture customer emotions and feedback.
360° view of customer and employee experience to help you identify key area of opportunities across channels.
Analyse voice calls to extract emotions and feedback and turn them into actionable insight
Define access control and reporting based on different user groups to allow them to act on the feedback.
Get the mental and tactical agility to flex your muscles for digital, financial and process transformation through cutting-edge automation capabilities.